Our Store Policies
We want you to love your product as much as we do. If you are not completely satisfied with your product we will work with you to create something you'll love. We do not offer refunds or exchanges on custom items.
Our products are created in a safe environment. We take extra measures to ensure the safe handling of our products.
For ensured safety, we individually package our items after production. Our items are machine washable/dryable unless otherwise stated.
PROCESSING & DELIVERY
Processing Time: In-stock items are processed and packaged for shipping within 3 business days (M-F). Orders received on weekends will be processed on Mondays.
Custom items are typically ready to ship in 7-10 business days. If there is a delay in production for any reason, the customer will be notified and provided an updated packaging and shipping date.
Estimated Delivery Time: DUE TO COVID-19 RESTRICTIONS DELIVERY TIMES CANNOT BE GUARANTEED. All orders are shipped via USPS. Customers will receive a tracking number once their package is transferred to the USPS. Please allow 7 days for receipt of packages.
RETURNS & EXCHANGES
Due to the unique, one-of-a-kind nature of our products, we do not offer refunds.
If you are not satisfied with your item(s) please contact us at firstname.lastname@example.org. We will work with you to ensure your product meets your expectations.
Custom items are not replaceable.
Clearance items are not replaceable.
If your item arrives damaged please contact us at email@example.com.
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